UK DELIVERY

We usually dispatch orders within 48 hours via Royal Mail's tracked 48-hour service as standard. The estimated delivery time for this service is 2-7 working days. During busier periods, please allow a little extra time for us to dispatch and for orders to be delivered. We'll contact you by email if there are any delays.

A parcel is not considered 'lost' until 21 working days after dispatch, if your parcel has not arrived after this timeframe, please contact us at info@ilumier.com and we will assist you.
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Royal Mail delivery policy :
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DELIVERY TIMEFRAMES
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Royal Mail does not consider an item lost until 10 working days have passed from the expected UK delivery date. Refunds or replacements cannot be issued until this period has passed.
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REPORTING A MISSING PARCEL
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Missing parcels must be reported within 30 calendar days of the expected UK delivery date. Reports made after this period cannot be investigated or reimbursed. Before contacting us, please check with neighbours, safe places, and your local Delivery Office.
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CUSTOMER RESPONSE TIME
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Once we begin a lost parcel claim, you must respond to our request for information, such as delivery checks, address confirmation, or a loss declaration form, within 7 calendar days. If no response is received, the claim will be closed with no refund or replacement.
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REFUNDS AND REPLACEMENTS
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If Royal Mail confirms the parcel is lost, we will either resend your
order, subject to stock availability, or issue a refund to your
original payment method.
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EXCEPTIONS
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We cannot accept responsibility for parcels where an incorrect or incomplete address was entered at checkout. If tracking confirms your parcel was delivered, a police report will be required before we can open an investigation with Royal Mail.
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For more details, please contact us at: